Frequently Asked Questions (Q&A)

Frequently Asked Questions (Q&A)

General Questions About the Platform

What is the Yokoten Training platform?

Yokoten Training is an e-learning platform created by Lean Leadership Way Institute to support the development of leaders and organisations in the spirit of Lean Leadership. Our online courses combine practical industry experience, Lean management tools and the development of values-based leadership attitudes.

Who are the courses designed for?

The training portfolio is divided into courses designed for different groups: executives, leaders, managers, engineers, team leaders and employees who supervise the work of others. The courses are intended for people who want to improve their capabilities in leadership, work standardisation, problem-solving, communication and the development of a Lean culture within their organisation.

Are the courses delivered live?

No. The courses are asynchronous and available on demand. You can learn anywhere and at any time by logging in to your account.

How do I gain access to a course?

After purchasing a course, you will receive a confirmation email and an activation link. Once you have logged in at yokotentraining.com, you will gain access to video materials, presentations, exercises and interactive tests tailored to your Individual Development Plan.

Will I receive a certificate of completion?

Yes. After successfully completing the course and passing the final test, you will receive a personalised certificate confirming your participation, issued by Lean Leadership Way Institute, the owner of the Yokoten brand.

How long will I have access to the course I purchased?

Course access remains valid for 12 months from the date your account is activated. During this period, you may return to the lessons, quizzes and materials as often as you wish.

Can I download the training materials?

Yes. Some materials, including PDF presentations, checklists, A3 worksheets and the Individual Development Card, can be downloaded and used for individual or team-based work.

What payment methods are available?

Payments can be made online by card, BLIK or traditional bank transfer. We issue VAT invoices to businesses and can arrange group orders for larger numbers of participants.

Can I purchase a course for my team?

Yes. We offer group licences and corporate packages that enable multiple employees to be trained at the same time. Contact us to receive an offer tailored to your organisation's needs.

What should I do if I forget my password or have trouble logging in?

On the login page, select ‘Forgotten your password?’ and follow the instructions. If the problem persists, contact our technical support team at rejestracja@yokotentraining.com.

Can I receive support from a mentor or trainer?

Yes. Selected programmes include the option of individual sessions with a Lean Coach or participation in the Yokoten Leaders community, where participants can share experiences and ask trainers questions.

How can I obtain an invoice for my course purchase?

A VAT invoice will be issued automatically after payment and sent to the email address provided during registration.

Can I cancel a course and receive a refund?

Yes. In accordance with the applicable terms and conditions, you may withdraw from the agreement within 14 days of purchase, provided that you have not started using the course.

How can I contact the Yokoten Training team?

Email us at rejestracja@yokotentraining.com or complete the contact form on the website.

Technical Help and User Support

I cannot log in to my account. What should I do?

Check that you have entered your email address and password correctly. If the problem persists, select ‘Forgotten your password?’ and set a new one. If you are still unable to log in, contact us at rejestracja@yokotentraining.com and we will help you regain access.