Leadership Presence at the Genba: Communication That Builds Understanding
For organisations, effective feedback is not only a communication skill — it is a management system that influences accountability, engagement, quality, and speed of improvement. This module equips leaders with a consistent approach to feedback conversations so that expectations are clearer, difficult issues are addressed earlier, and learning is converted into measurable action.
Why this matters to your organisation
- Creates a common standard for feedback conversations across teams and management levels.
- Reduces misunderstandings, unresolved tensions, and delayed corrective actions.
- Improves employee engagement by making expectations, priorities, and follow-up actions clearer.
- Supports managers in communicating effectively with a multi-generational workforce.
- Strengthens the organisation’s ability to turn feedback into PDCA-based improvement.
What participants will learn
- Use PDCA to structure feedback, agree follow-up actions, and verify results.
- Apply FUKO, the sandwich approach, and three feedback styles appropriately.
- Prepare for difficult conversations and conduct them with clarity and confidence.
- Adapt communication to employees from different generations.
- Translate learning into a specific workplace action through an Individual Development Plan (IDP).
Format
Four focused sections, knowledge checks, practical examples, and an IDP. Estimated learning time: approximately 220 minutes.
Organisational outcome
The organisation gains leaders who communicate expectations more consistently and address performance issues earlier. Sponsors and HR can follow participant progress through the dashboard, while the IDP supports practical implementation in the workplace.